Common billing errors that land medical providers on the government’s radar

By Brian Butler and Jennifer Henry Jackson

Medicare and Medicaid billing mistakes can result in fraud investigations with serious, long-lasting consequences. Providers may be required to pay back up to three times the amount they were paid for improperly billed services. In addition, if the government finds that the improper billing was intentional, providers can face criminal charges, the loss of professional licenses, and exclusion from participation in Medicare and Medicaid. 

First, it is important to understand what triggers a government investigation into a provider’s billing practices. The government routinely audits Medicare and Medicaid payments to detect and correct improper payments. As a part of this process, a provider may be flagged as an “outlier.” The FBI has identified the following as the most common sources of billing fraud committed by medical providers:

  • Double Billing:Submitting multiple claims for the same service. Double billing can take multiple forms, including billing both government programs and private insurance for the same services or supplies, billing twice for the same service by using both an individual code and a bundled code that includes the individual service or supply, and two providers billing for the same service when only one provided the service to the patient.
  • “Phantom” Billing: Billing for services or supplies that were never provided to the patient. Examples include providers submitting a claim for reimbursement for services or procedures they did not perform, or for higher-priced products or services than those provided to the patient.
  • Unbundling:Billing for multiple codes for a group of procedures that are covered in a single global billing code. Unbundling can also include claiming that services provided during a single office visit were provided on different dates to obtain a higher reimbursement rate.
  • Upcoding:Billing for a more expensive service than the patient received. Upcoding occurs when providers report higher-level procedures or services than those indicated by documentation, a supporting medical diagnosis, or other facts. Upcoding is particularly obvious to the government with respect to Evaluation & Management codes.

While these are not the only billing practices that may catch the eye of the government, they are the most common. Medicare recently published guidance placing the possible types of improper payments on a spectrum:

  • Mistakes – Resulting in Errors: Incorrect coding that is not widespread.
  • Inefficiencies – Resulting in Waste: Ordering excessive diagnostic tests.
  • Bending the Rules – Resulting in Abuse: Improper billing practices (like upcoding).
  • Intentional Deceptions – Resulting in Fraud: Billing for services or supplies that were not provided.

There are several steps providers can take to avoid ever catching the attention of the federal government in the first place. Most importantly, providers should maintain accurate and complete medical records and documentation of services provided, and document as if the federal government is reading over their shoulders.

Establishing a compliance program is key to avoid fraudulent activities and ensuring that the claims being submitted to the government are accurate.

-Jennifer Henry Jackson and Brian Butler are with Stites & Harbison.


Related posts