UK Chandler Hospital receives consumer choice award

The University of Kentucky Albert B. Chandler Hospital has been named a winner of the 2012-13 Consumer Choice Award in Modern Healthcare by the National Research Corporation.

The award is given to hospitals that consumers believe provide the highest quality care and maintain the best image in over 300 markets throughout the United States. Winners of the award are chosen based on surveys of over 250,000 households representing over 450,000 consumers in the contiguous 48 states and the District of Columbia.

Of the households surveyed, 3,200 hospitals named by consumers are analyzed and ranked, with the winning facilities being ranked the highest. The internet survey invitations began on September 1, 2011, and extended until the end of August 2012.

“We congratulate the recipients of the Consumer Choice Awards and salute their efforts to improve performance. Because customer centric care is important across the continuum, we plan to extend this important recognition to addition care settings in the future,” said Susan Henricks, president and chief operating officer of the National Research Corporation.

The National Research Corporation is one of the largest patient satisfaction firms in the United States. They are dedicated to representing the true voice of patients and other healthcare stakeholders. They strive to integrate metrics and analytics to uncover insights for effective performance improvement, quality measurement, care transitions and many other factors that impact population health management.


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